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Refund & Cancellation Policy

Last Updated: December 29, 2025

Subscriptions

  • Subscriptions renew automatically unless canceled.
  • You can cancel anytime via your account settings (or by emailing hello@ask-jesus.live).
  • Cancellation stops future renewals. Your subscription features remain active until the end of the current billing period.
  • Subscription payments are generally non-refundable once a billing period has started, except where required by law or in cases of billing error or fraud.

Top-up Credits (One-Time Purchases)

  • Top-up credits are delivered digitally and added to your account immediately after successful payment.
  • Top-up purchases are generally non-refundable once delivered, except where required by law or in cases of billing error or fraud.
  • Top-up credits do not expire.

Billing Issues and Disputes

If you believe you were charged in error (duplicate charge, charged after cancellation, or fraud), contact hello@ask-jesus.live and we will work to resolve the issue before you file a dispute with your bank.

Contact

hello@ask-jesus.live

Mailing address: 28110 S Montereina Dr., Rancho Palos Verdes, CA 90275